1. Introduction
These Terms and Conditions (“Terms”) govern the services provided by Burton Express Couriers a courier service company based in the United Kingdom, specialising in same-day and next-day delivery services. By using our services, you agree to be bound by these Terms. If you do not agree, you should not use our services.
2. Definitions
• “We,” “Us,” or “Our” refers to Burton Express Couriers Ltd.
• “Customer” refers to the individual or business entity using our services.
• “Goods” refer to items being transported by us.
• “Prohibited Items” refer to items that are not allowed to be transported as outlined below.
3. Service Scope
We offer same-day and next-day delivery services across the UK. While we strive to meet all delivery timelines, we do not guarantee specific delivery times unless otherwise agreed in writing.
4. Booking and Payments
• Customers may book our services via the Website.
• Full payment must be made at the time of booking unless otherwise agreed. We accept payment methods, credit cards, PayPal.
• Any cancellations must be made no later than [insert time limit] before the scheduled collection time to avoid charges.
5. Liability
• We do not accept liability for loss or damage to Goods during transit, external insurance must be purchased.
• We are not liable for:
• Delays caused by traffic, weather, or other events beyond our control.
• Loss or damage due to inadequate packaging or incorrect labeling by the Customer.
• Prohibited or restricted items transported in violation of these Terms.
6. Prohibited and Restricted Items
The following items are strictly prohibited:
• Hazardous materials, including flammable or toxic substances.
• Weapons or firearms.
• Cash, coins, and bearer bonds.
• Perishable goods.
• Animals or living creatures.
If Prohibited Items are found in your shipment, we reserve the right to refuse or terminate the service and disclaim all liability for these items.
7. Packaging and Labeling Requirements
The Customer is responsible for ensuring that Goods are properly packaged and labeled. We accept no liability for damage caused by inadequate packaging or unclear labeling.
8. Delivery Process
• We will make reasonable efforts to deliver Goods within the agreed timeframe.
• In cases of failed delivery attempts (e.g., recipient unavailable), we will:
• Attempt re-delivery, subject to additional fees.
• Arrange for the Goods to be returned to the Customer at the Customer’s expense.
• It is the Customer’s responsibility to provide accurate delivery details and ensure someone is available to receive the delivery.
9. Claims and Refunds
• Any claims for loss or damage must be made in writing within 7 days of delivery or the date the Goods should have been delivered.
• Refunds for delayed deliveries are only available if a delivery time guarantee was explicitly agreed upon.
• We do not offer compensation for delays caused by events outside our control.
10. Insurance
• Insurance must be purchased at the time of booking for Goods.
• We disclaim liability for Goods additional insurance must be purchased.
11. Confidentiality and Data Protection
We are committed to protecting your personal data in compliance with the UK GDPR.
• Any information you provide will only be used to process and deliver your Goods.
• You have the right to request access to, or deletion of, your personal data by contacting us at info@burtonexpresscouriers.co.
12. Customer Obligations
• The Customer must ensure that all Goods are properly packaged, labeled, and compliant with these Terms.
• The Customer is responsible for providing accurate and complete delivery details.
• The Customer must ensure that someone is available to accept the delivery at the destination address.
13. Force Majeure
We are not liable for delays or failures caused by events outside our control, including but not limited to extreme weather, road closures, strikes, or accidents.
14. Governing Law
These Terms and any disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.
15. Amendments
We reserve the right to update or modify these Terms at any time. Customers will be notified of any significant changes via website. Continued use of our services constitutes acceptance of the updated Terms.
16. Contact Information
For any inquiries, claims, or assistance, please contact us:
Burton Express Couriers Ltd